Why are the services of replacing the registration certificate and the driving licence in the event of their loss not provided within the centre, although the agency’s website states that this type of service is provided?

The multifunctional centres (MCs) provide services for replacing driving licences that have been lost or whose validity has expired. However, the issuance of  new registration certificates or of duplicates thereof requires an expert to draw up a vehicle identification report (VIR). The vehicle identification procedure requires special conditions for inspecting the vehicle, namely lifting it onto a ramp (overpass) or placing it over an inspection pit. Owing to the diversity and multitude of services provided, the MCs cannot be equipped with such facilities and, for this reason, the vehicle identification report, which is mandatory under the normative acts on vehicle registration, cannot be drawn up.