Information on the submission of petitions

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  1. A petition is any request, complaint or proposal addressed to the Public Institution “Public Services Agency” (hereinafter – PSA) by an individual or legal entity.
    1.1. Attention! The “PETITIONS” section is not used for submitting a request for an audit of personal data processing operations. The request is available on the official website of the Public Services Agency Request for an audit of personal data processing operations.

  2. The official PSA website is an additional means of submitting petitions. 

  3. The completed petition form may be:   
    a) sent in hard copy by mail to: 42 Aleksandr Pushkin St., MD-2012, Chișinău, Republic of Moldova;   
    b) submitted in person in hard copy at the PSA premises at: 42 Aleksandr Pushkin St., MD-2012, Chișinău, Republic of Moldova;   
    c) submitted electronically to asp@asp.gov.md, or by accessing the Online Petition here. 

  4. The petition must contain, as applicable, a document confirming the legal representative’s status or a power of attorney for the authorized representative, documents or evidence provided for by the applicable legal regulations or deemed useful by the petitioner to support their petition. 

  5. A petition may also be submitted verbally during the public reception hours of the PSA management, with the statement recorded in minutes. The public reception schedule can be accessed here. 

  6. Upon receiving the petition, the PSA will examine whether it meets the applicable requirements and, if any deficiencies are identified, will request that they be remedied within a reasonable period. If the deficiencies are not remedied within the specified period, the petition will not be examined. 

  7. The PSA will register and resolve the received petition in accordance with the legislation of the Republic of Moldova in force. 

  8. If the petition falls within the competence of another public authority, the PSA will forward the original petition to the competent public authority within 5 working days from the date of registration of the petition and will inform the petitioner accordingly. 

  9. Anonymous petitions or petitions submitted without indicating a postal or email address will not be examined. The PSA has the right not to examine on the merits petitions containing obscene or offensive language or threats to national security, public order, the life and health of an official, or members of their family. 

  10. The petition will be examined within 30 days from the date of registration, with the possibility of extending the period by 15 days. The petitioner will be informed in writing within 30 days about the extension of the examination period and the reasons for the extension. In exceptional cases, when particularly complex circumstances arise in the administrative procedure that require time for processing documents, the public authority may establish a longer period for completing the administrative procedure, which may not exceed 90 days. 

  11. The confidentiality of personal data and other confidential information provided is ensured when petitions are examined. 

  12. After the petition has been examined within the time limits established by law, the petitioner will receive a written response at the postal or email address, depending on the option indicated in the petition. 

  13. If, after the response to a petition has been sent, the same petitioner submits a new petition concerning the same matter, it will not be examined and will be attached to the initial case file. 

  14. For more information on the procedure for submitting and examining petitions, we recommend consulting:   
    a) the Constitution of the Republic of Moldova (Articles 34, 52, 53).   
    b) the Administrative Code of the Republic of Moldova.   
    c) Law No. 148 of 09.06.2023 on access to information of public interest.
    d) Law No. 124 of May 19, 2022 on electronic identification and trust services.