I requested to receive the extract electronically through the Citizen’s Portal (MCabinet) and I cannot find anything in MCabinet. What should I do and whom should I contact?

If you requested to receive cadastral documents electronically but there is no link to access them in MCabinet, we recommend that you follow these steps in the established order:

1. check that you have opened the “My documents” section in MCabinet;
2. try refreshing the web page (by pressing Ctrl+F5 or Shift+F5). Sometimes the link to access the document is displayed after the page is refreshed;
3. contact our technical support or information support team at the telephone numbers available at the bottom of the application submission page. Make sure you provide the relevant details, such as the application number or other information needed to identify and resolve the problem promptly and effectively.