What is the procedure for refunding money where the requested service has not been provided?

This page has been automatically translated!

A natural person’s application for a refund is submitted in person by the applicant, their legal representative or their authorised representative, within no more than three years from the date the payment was made, as follows:

  1. at the same multifunctional centre or identity document issuance service where the service was previously requested;

  2. at the same ASP subdivision where the service was previously requested, where it is located within a Multifunctional Centre;

  3. at the ASP headquarters, Chisinau, 42 A. Puşkin St.;

  4. electronically, where an electronic signature is held, at asp@asp.gov.md.

The following documents are presented, as the case may be, with the application requesting a full refund of the money for services not provided in citizenship matters, in the issuance of  identity documents and in population records:

  1. a copy of the notice on the rejection of the application under the provisions of the normative acts;

  2. a copy of the applicant’s death certificate;

  3. the proof of payment justifying that the payment was made (except for payments made through the government electronic payment service MPay);

  4. copies of the civil status documents;

  5. a copy of the identity document;

  6. a copy of the document confirming the powers of representation, as the case may be;

  7. a copy of the certificate of heir.

In the case of a partial refund of payments for services in citizenship matters, in the issuance of  identity documents and in population records, the following documents are presented:

  1. a copy of the notice on the rejection of the application under the provisions of the normative acts;

  2. the application for withdrawing the request for the provision of the service, if the requested document has not been produced and/or the service has not been provided by the date the application is submitted;

  3. the application for changing the deadline for providing the service set out in the initial application, if the requested document has not been produced and/or the service has not been provided by the date it is submitted;

  4. the proof of payment justifying that the payment was made (except for payments made through the government electronic payment service MPay); e) a copy of the identity document;

  5. copies of the civil status documents; g) a copy of the document confirming the powers of representation, as the case may be;

  6. a copy of the certificate of heir.

The refund of money under the applications submitted is made within 20 working days from the date the application is registered with the ASP. Where an additional examination of the application is required, the deadline may be extended by no more than 10 working days.

The full or partial refund of payments for services not provided to natural persons is made in the manner indicated in the applicant’s application:

  1. by bank transfer — where a bank account is opened in the applicant’s name with financial institutions on the territory of the country, with the certificate/information issued by the financial institutions attached, containing the applicant’s banking details to which the money is to be returned (attaching copies of bank cards to the application is prohibited);

  2. through the offices of S.E. “Poşta Moldovei” in the manner established under the provisions of the contract concluded, by sending an electronic money order to the destination point (the postal address).

  3. in cash at the cash desk at the ASP headquarters, Chisinau, 42 A. Puşkin St., in exceptional cases for natural persons, with justification of such a request.