The public service “Mobile Office visit” is intended to facilitate access to public services for persons legally and habitually present on the territory of the Republic of Moldova, including immobilised persons, persons undergoing compulsory treatment, persons in pre-trial detention or imprisonment, and persons admitted to a medical institution or cared for in a treatment institution or a social institution.
The public service “Mobile Office visit” is provided:
to one person or to the members of one family (relatives of the first and second degree), within the same period of time and at the same address (the amount does not include the price of the requested document);
to a group of persons (up to 10 persons) undergoing compulsory treatment, admitted to or received for care or placement in social assistance institutions, in specialised medical and health institutions (homes for the elderly, placement centres, rehabilitation centres, multifunctional community centres, psychoneurological institutions and other similar institutions) or serving their sentence in penitentiary institutions, within the same period of time and at the same address (the amount does not include the price of the requested document).
The “Mobile Office visit” service may be ordered by:
a telephone call to the number of the Customer Support Service (the national number — 14-909 or, for calls from abroad — (+373 22) 25-70-70;
an application in electronic format submitted through the Portal of electronic
services www.e-services.md;an application submitted at any identity document issuance service, including those located within the multifunctional centres.
The following services are provided through the Mobile Office:
a) the issuance of identity documents of citizens of the Republic of Moldova;
b) registration at a domicile and/or temporary residence or removal from the records;
c) receipt of the application for obtaining an emigration authorisation;
d) receipt of applications in citizenship matters.
For details on the list of documents required for the provision of the Mobile Office visit service, as well as on the tariffs and conditions for providing public services through the Mobile Office, visit the official website of the Public Services Agency: www.asp.gov.md or call the single number of the Customer Support Service 14-909, (+373 22) 25-70-70 (for international calls).
The Mobile Office visit service is provided free of charge in the following cases:
for the provision of services for the issuance of identity documents of citizens of the Republic of Moldova to immobilised persons;
for the provision of the service of issuing a passport of a citizen of the Republic of Moldova to a person with a severe disability who is travelling for rehabilitation, recovery or medical treatment abroad, on the basis of a confirming certificate issued by the territorial social assistance structures or on the basis of a request issued by the Ministry of Health;
at a medical institution, for the provision of the service of issuing a passport of a citizen of the Republic of Moldova to a child under 1 year of age who is travelling for medical treatment abroad, on the basis of a request issued by the Ministry of Health or on the basis of a request from the respective medical institution.