The holder of the identity document or their legal representative is required to notify the Public Services Agency within 15 days of the loss or theft of the identity document in order to prevent its unlawful use by third parties.
In the event of loss or theft of the identity card or passport, the holder shall submit a written declaration to this effect and an application for the issuance of a new identity document: in the country – at any identity document issuance service, including those located within the multifunctional centers of the Public Services Agency; abroad – at the diplomatic missions and consular offices (MDOC) of the Republic of Moldova. If there is no MDOC in the applicant’s country of residence, the respective application may be submitted to any MDOC.
The holder of an identity document declared lost or stolen, or their legal representative, is required to inform the Public Services Agency if the document is subsequently found.
Where, for the provision of the service of declaring a passport lost or stolen, the identity document of the applicant or their legal representative, or of the person representing or acting on behalf of the applicant, is required, presentation of the identity document is not mandatory if it is valid. The identity of the applicant or the person representing them, as well as the validity of the identity document, shall be confirmed using information from the State Population Register and, where applicable, documents confirming the right of representation shall be presented.
A declaration of loss or theft of a passport may be submitted separately, without applying for the issuance of a new passport.
When submitting a declaration of loss or theft of a child's passport without applying for a new passport, the legal representative shall present, where applicable:
their personal identity document; Presentation of the identity document is not mandatory in the cases specified in Note 1;
civil status documents (parents’ marriage certificate; divorce certificate of the parent representing the child; death certificate of the deceased parent, as well as other civil status documents). Presentation of civil status documents is not mandatory in the cases specified in Note 2;
the final and irrevocable court decision concerning the dissolution of the marriage or, where applicable, concerning the child's maintenance and place of residence or the deprivation of parental rights.
In the case of a child born outside marriage or a child whose parents have divorced and where the parent entrusted with the child's maintenance and place of residence has not been determined by a court decision, the parent representing the child shall submit a written declaration on their own responsibility confirming this fact.
When the service of declaring the loss or theft of a passport of a citizen of the Republic of Moldova is provided, the applicant shall pay the state fee established in accordance with the applicable legal provisions.
The validity of an identity document declared lost/stolen and subsequently found shall not be restored. The document shall be perforated and returned to the holder, with its status in the State Population Register updated to “invalid, returned to the holder”; if the applicant declines to take possession of it, the document shall be collected and destroyed in accordance with the established procedure.
From the date on which the necessary technical conditions are implemented, the services for declaring an identity document lost or stolen, without applying for a new document, may also be accessible through the Electronic Services Development Platform (PDSE).