The order of filing of complaints or petitions addressed to the Public Services Agency:

Your complaints or petitions may be send to the Public Services Agency address by e-mail: asp@asp.gov.md, also complaints or petitions may be placed in the mailbox at the main entrance of the Public Services Agency (Chisinau, 42 Pushkin street.)

The examination of the petitions from the citizens intended for the Public Services Agency is carried out in strict accordance with the provisions of the Administrative Code of the Republic of Moldova no. 116/2018, and other normative acts.

How to write a letter:

Please carefully read the information about how to receive and review electronic applications addressed to the Public Services Agency.

  • Petition means any request, complaint, proposal and referral intended for the relevant authorities, including the preliminary request that disputes an administrative act or the non-resolution of a request within the period established by the law.
  • The petitions are examined within 1 month, and the applications that do not require additional studying and examination - on an expedite basis or within a period of 14 days starting the registration date.
  • The petitions are to be signed by the author, by indicating the name, surname and address.
  • The official website of the Public Services Agency is an additional way to ensure the citizens’ right to address the Agency.
  • The confidentiality of personal data and of the provided information is guaranteed when presenting and examining electronic messages.
  • The messages in electronic format will be examined in case of explicit description of the event, proposal or the clear formulation of the question.
  • The text of the electronic message must be elaborated in a laconic form (max. 2000 symbols).
  • After receiving and examining the message, the Public Services Agency has the right to verify its authenticity and to request additional information.
  • After the examination of the electronic message, the petitioner will receive an answer, in electronic format, at the electronic address indicated in the message.
5 + 6 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
Public Services Agency
Chisinau mun., 42 Aleksandr Pushkin Street